Automation and CRM · Mauritius
CRM and marketing automation in Mauritius
Enquiries come in by WhatsApp, Facebook, email, phone and your website. Some get answered, some get forgotten. We put them all in one place, reply in minutes, and follow up automatically until each person says yes or no.
Book a free growth callSee Fledge, the full system Part of Fledge · Stage 03 · Get The Business Stage 04 · Keep & GrowIn plain terms
What you get, in plain terms.
A CRM is one place where every enquiry and every customer is kept, with their full history. Automation is the work it does on its own: replies, reminders, follow-ups and review requests. We set up both, connect them to your website, your pages and your phone, and show your team how to use them.
- Who it's for
- Businesses that lose track of enquiries, or spend hours chasing them by hand.
- What you get
- A CRM set up for you, every enquiry in one place, instant alerts, follow-up, online booking, review requests.
- Built on
- A custom-built CRM, or the CRM you already use if it does the job.
- What changes
- Every enquiry answered fast, followed up automatically, and visible to your whole team.
Sound familiar?
- 01
"Enquiries come in on five channels and nobody sees all of them."
- 02
"We send quotes and forget to follow up."
- 03
"Our customer list is a spreadsheet, a phone and someone's memory."
- 04
"Half the week goes on copying information from one place to another."
What's included
What we set up.
01
One place for every enquiry
WhatsApp, Facebook, Instagram, email, your website forms and calls, in one inbox, with the full history of each person.
02
A clear view of every sale
Every enquiry and where it stands: new, contacted, quote sent, won or lost. Nothing hides in someone's inbox.
03
Instant alerts
Your team gets a WhatsApp alert the moment a real enquiry comes in, with the details.
04
Questions that filter enquiries
Forms that ask the right questions first, so your team spends its time on the people ready to buy.
05
Follow-up that runs on its own
Reminders by email, SMS or WhatsApp until the person decides. Your team steps in when it matters.
06
Online booking
A calendar on your website and pages where customers book a call or an appointment, with automatic reminders.
07
Review requests
After each sale, customers are asked for a Google review at the right moment.
08
Email campaigns
News and offers sent to past customers and to people who enquired but didn't buy yet.
How it works
How we set it up.
- 01
We map how enquiries come in today
Every channel, every step, and where things get lost.
- 02
We design the flow
What happens when someone enquires, who does what, and what runs on its own.
- 03
We set it up and connect it
CRM, website, pages, phone and calendar, connected and tested.
- 04
We show your team how to use it
Short sessions with your team, so the system is used from the first day.
- 05
We watch and improve
We check what's working and adjust the messages and the timing.
Before you choose
How to choose a CRM and automation partner in Mauritius.
- (01)
Start from how you sell
The right setup follows your sales process, not the other way round. Ask a partner to map how enquiries reach you before they suggest a tool.
- (02)
Ask who sets it up and who supports it
A CRM nobody looks after goes stale in months. Find out who builds it, who fixes it and who answers your team's questions.
- (03)
Check it connects to WhatsApp
In Mauritius, many customers enquire on WhatsApp first. Make sure your CRM brings those conversations in with the rest.
- (04)
Ask how your team will learn it
A system only works if your team uses it. Ask how they will be trained, and what happens when someone new joins.
Part of Fledge
The part that turns attention into sales.
Your ads, website and social media bring people in. Your CRM and follow-up make sure each one gets an answer and a next step. In Fledge, they are built together, so you can see where every sale came from.
Discover Fledge- 01
Get Found
People find you on Google, social media and ads.
- 02
Get Chosen
Your website and proof make them pick you.
- 03
Get The Business
Every enquiry gets a fast reply and a follow-up.
This service
- 04
Keep & Grow
Customers come back and send others.
This service
Works well with
All servicesAI implementation
AI assistants that reply to your customers on WhatsApp and your website, day and night.
Websites and SEO
Websites and SEO that put your business in front of the right people.
Paid ads
Facebook, Instagram and Google ads that turn attention into enquiries.
Questions
CRM and automation questions, answered.
What is a CRM, in plain words?
One place where you keep every enquiry and every customer, with their messages, calls, quotes and history. Your whole team sees the same thing.
Which CRM do you use?
We build you a custom CRM with our own tools, bringing your inbox, pipeline, booking, email and automation into one place. We can also run and connect any CRM you already use, and we tell you honestly whether to keep it.
Can it work with WhatsApp?
Yes. WhatsApp messages can land in the same inbox as everything else, and your team can get a WhatsApp alert for every new enquiry.
Will my customers know the replies are automatic?
The first reply tells them you have their message and what happens next. Real conversations stay with your team. If you want an assistant that answers questions too, see AI implementation.
Do I need to change how my team works?
A little, for the better. We build around how you already sell, then show your team the new way. Most of what it removes is copying, chasing and remembering.
How long does the setup take?
About 2 to 3 weeks. It depends on how many channels and steps we connect.
Can you move our contacts from spreadsheets?
Yes. We bring your existing contacts and customers into the CRM, cleaned up, so your team starts with everything in one place.
Do small businesses need a CRM?
No. Small teams often gain the most, because every enquiry counts and nobody has time to chase them by hand.
Can we export our contacts and data?
Yes, at any time. Your contacts and data are yours, and we never hold them hostage.
What is marketing automation?
The work your CRM does on its own: a first reply to every enquiry, reminders, follow-ups, review requests and news for past customers. It runs on a schedule, so nothing depends on someone remembering, and your team steps in when it matters.
How do I follow up with a customer after sending a quote?
Quickly, and more than once: a first message a few days after you send it, then a second if you hear nothing. A CRM can send these follow-ups for you at the right time, so nothing depends on someone's memory.
How do I automate WhatsApp Business messages?
WhatsApp Business already has a greeting message and an away message. To go further, we connect WhatsApp to your CRM: every new enquiry gets a first reply, lands in the same inbox as everything else, and your team gets an alert.
How much does a CRM cost?
It depends on how many channels, steps and people we connect. We only build what you need. On a free growth call, we look at your project and give you a clear quote.
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